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General information

Key handover

In order to receive the key, please contact the accommodation manager 5 days before departure. The details of the accommodation manager will be given to you after completion of the booking. The managers are able to speak your language! 

The accommodation managers can provide you with various services upon arrival and during your holiday, in order to make you feel as comfortable as possible. Easy does it, especially during your holiday! They will welcome you upon arrival, will hand over the key personally, provide you with some useful tips regarding the close area, about where you can do your daily shopping, where the rubbish should be taken to, where the nearest beaches are, and so on. In case of calamities during your holiday, they are at your service. 

Final cleaning
You are responsible for the final cleaning yourself. You need to turn over the accommodation broom clean. After your stay in the accommodation, it will be cleaned by a professional cleaning company. The price of the final cleaning and the handover of the key are mentioned separately on the pricelist for each accommodation. 

Bed linen
Linen (sheets, pillow covers, towels) are available in the accommodation. Bath and beach towels you need to bring yourself. The same goes for the bedding for baby cots.

Welcome pack
We can arrange a welcome pack with the most essential products for you which enables you to enjoy everything the area has to offer right away. If you are interested in this welcome pack, you need to mention it while making the booking. The price for the welcome pack is €25.00 for 2 people. 

The España Casa accommodation manager will look for possible damage or missed items in and around the accommodation when you leave. If the accommodation was turned over in a good condition, the deposit will be refunded to you within 8 days. The deposit amount is mentioned on the pricelist. 

Transfer from and to the airport
If you put in a request for transfer while making the booking, you can benefit form our comfortable airport Service. At the exit with the sliding doors of Alicante or Murcia airport, you will be welcomed by one of our managers, who will guide you to the entrance of our holiday accommodation. Since the availability of this service is limited, we advise you to book it in time, at least while making the booking for the accommodation. 

The airport service is available for a maximum of 4 people with luggage. If you use this service, we guarantee you we will take you back to the airport in time. The mentioned prices are based on a transfer from Alicante and/or Murcia airport to the holiday accommodation, and the transfer from the holiday accommodation back to the airport on the departure date.